A1A Express Auto Shipping LLC

 
2.0 (9)
 
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Company Information

MC number:
Company Email:
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Phone Number:
8002384498
Address:
14 Broad Street
City:
Zip Code:
 

User reviews

Average user rating from: 9 user(s)

Overall rating 
 
2.0
Honesty 
 
2.0
Knowledgeable 
 
2.0
Hold Times/Promptness 
 
2.0
Overall Customer Service 
 
2.0
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  • Knowledgeable
  • Hold Times/Promptness
  • Overall Customer Service
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 Never
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Two days after I cancel my order, they charged my credit card $100 for a deposit. I then sent in the form they provided for a refund. After one month, I called and ask about refund. Too busy to give refund that day but would do so in two days. Called after 4 days and they are still too busy to provide a refund. They offered no hope of resolution. Do not give them any money before they do something for you. Will will not get it back.
Overall rating 
 
0.5
Reviewed by rp May 13, 2016

Don't give them a deposit, you will not get it back.

Two days after I cancel my order, they charged my credit card $100 for a deposit. I then sent in the form they provided for a refund. After one month, I called and ask about refund. Too busy to give refund that day but would do so in two days. Called after 4 days and they are still too busy to provide a refund. They offered no hope of resolution. Do not give them any money before they do something for you. Will will not get it back.

Customer Information

Transport Quote or Order ID
362379-ZH
Transport Cost:
$100

Vehicle Pick Up And Delivery

Origin State
Virginia
Pickup Was
Never
Destination State
North Carolina
Delivery Was
Never
Total days in transport
0

Vehicle Condition

Truck/Carrier Type
Drive Away
Other Conditions
Perfect Condition

Overall Rating and Review

Would you use this company again
No
A1A express Auto is a total scam company. They take your order and. Info then never pick up vehicle, and never planned to. Then they charge your credit card a $50-$100 cancellation fee even though you don't cancel they just don't show up. Total scam. Please heed my advice. Robert M, Howell NJ.
Overall rating 
 
0.5
Reviewed by Robert M October 19, 2015

Scam, Scam, Scam, Scam.

A1A express Auto is a total scam company. They take your order and. Info then never pick up vehicle, and never planned to. Then they charge your credit card a $50-$100 cancellation fee even though you don't cancel they just don't show up. Total scam. Please heed my advice. Robert M, Howell NJ.

Customer Information

Transport Quote or Order ID
339164-rz
Transport Cost:
$325

Vehicle Pick Up And Delivery

Origin State
New Jersey
Pickup Was
Never
Destination State
Maine
Delivery Was
Never
Total days in transport
0

Vehicle Condition

Truck/Carrier Type
Open

Overall Rating and Review

Would you use this company again
No
They were very honest and kept me informed of the procedure throughout the entire process. Unlike other companies someone aways answers at A1A during normal business hours. They do not charge you a single dollar until they have a confirmed time schedule for your vehicle and you agree to the details. I'm surprised about the complaints on this site esepecially the one accusing them of stealing their credit card information that is just ridiculous. But I guess you can't please everyone.
Overall rating 
 
5.0
Reviewed by Robert Anjenson February 01, 2015

Excellent Customer Service

They were very honest and kept me informed of the procedure throughout the entire process. Unlike other companies someone aways answers at A1A during normal business hours. They do not charge you a single dollar until they have a confirmed time schedule for your vehicle and you agree to the details. I'm surprised about the complaints on this site esepecially the one accusing them of stealing their credit card information that is just ridiculous. But I guess you can't please everyone.

Customer Information

Transport Quote or Order ID
235678-AA
Transport Cost:
$850

Vehicle Pick Up And Delivery

Origin State
New Jersey
Pickup Was
On Time
Destination State
Nevada
Delivery Was
On Time
Total days in transport
4

Vehicle Condition

Truck/Carrier Type
Open
Other Conditions
Perfect Condition

Overall Rating and Review

Would you use this company again
Yes
Excellent company they really came through. After all the lies and deceit from other companies we were finally told the truth from them. In the beginning they felt a bit rough when explaining the details but later it showed they just wanted to be honest and straight forward up front regarding the entire process. We were very happy about the way things went and wish some of the other companies we reached out to before were as honest and up front about the entire process. Excellent excellent service. They delivered what they promised and didn't promise anything above and beyond just to get a sale.
Overall rating 
 
5.0
Reviewed by Jaylene November 26, 2013

A1A Express was awesome

Excellent company they really came through. After all the lies and deceit from other companies we were finally told the truth from them. In the beginning they felt a bit rough when explaining the details but later it showed they just wanted to be honest and straight forward up front regarding the entire process. We were very happy about the way things went and wish some of the other companies we reached out to before were as honest and up front about the entire process. Excellent excellent service. They delivered what they promised and didn't promise anything above and beyond just to get a sale.

Customer Information

Transport Quote or Order ID
178563-AY
Transport Cost:
$650

Vehicle Pick Up And Delivery

Origin State
New Jersey
Pickup Was
On Time
Destination State
Florida
Delivery Was
On Time
Total days in transport
2

Vehicle Condition

Truck/Carrier Type
Open
Other Conditions
Perfect Condition

Overall Rating and Review

Would you use this company again
Yes
They charged more than what they quoted, were impossible to get a hold of unless you blocked your phone number. They basically try to avoid your calls and then last minute, they increase the price, knowing that it's too late for you to find someone else to deliver your car. Very rude service, Frank Tahari has the worst customer service that I have ever encountered. They shipped my car 4 days late, which made it extremely inconvenient. Do not trust this company, they are very shady and are very nice initially, until they get your money, then you can't get a hold of them.
Overall rating 
 
0.5
Reviewed by Ash November 10, 2013

Beware! DO NOT TRUST! Worst customer service and Overcharged!

They charged more than what they quoted, were impossible to get a hold of unless you blocked your phone number. They basically try to avoid your calls and then last minute, they increase the price, knowing that it's too late for you to find someone else to deliver your car. Very rude service, Frank Tahari has the worst customer service that I have ever encountered. They shipped my car 4 days late, which made it extremely inconvenient. Do not trust this company, they are very shady and are very nice initially, until they get your money, then you can't get a hold of them.

Customer Information

Transport Quote or Order ID
115366-GF
Transport Cost:
$650.00

Vehicle Pick Up And Delivery

Origin State
California
Pickup Was
Late
Destination State
Texas
Delivery Was
Late
Total days in transport
4

Vehicle Condition

Truck/Carrier Type
Open
Other Conditions
Dirty

Overall Rating and Review

Would you use this company again
No
I was quoted $600 on shipping and they avoid your phone calls until the last minute (you can reach them if you block your caller ID), then raised the quote to $700, because by this time, it's too late for you to find another carrier. They were also 3 days late with the delivery of my car and I had to rent a car, costing me more money. In their terms of service, it states that prices can fluctuate $25-$50...$100 is not in that fluctuation range. I then changed the invoice sent to me and signed it as $650, but they altered the invoice with photoshop or whatever before ever notifying me. Frank Tahari actually called me and tried to intimidate me by demanding that I don't try to not pay him. So in conclusion, 1) They ripped me off and stole $100 from me; 2) They have the worst service that I have ever experienced.
Overall rating 
 
0.5
Reviewed by John November 10, 2013

Ripped off and worst service ever!

I was quoted $600 on shipping and they avoid your phone calls until the last minute (you can reach them if you block your caller ID), then raised the quote to $700, because by this time, it's too late for you to find another carrier. They were also 3 days late with the delivery of my car and I had to rent a car, costing me more money. In their terms of service, it states that prices can fluctuate $25-$50...$100 is not in that fluctuation range. I then changed the invoice sent to me and signed it as $650, but they altered the invoice with photoshop or whatever before ever notifying me. Frank Tahari actually called me and tried to intimidate me by demanding that I don't try to not pay him. So in conclusion, 1) They ripped me off and stole $100 from me; 2) They have the worst service that I have ever experienced.

Customer Information

Transport Quote or Order ID
123025-IS
Transport Cost:
$700.00

Vehicle Pick Up And Delivery

Origin State
California
Pickup Was
Late
Destination State
Texas
Delivery Was
Late
Total days in transport
3

Vehicle Condition

Truck/Carrier Type
Open
Other Conditions
Dirty

Overall Rating and Review

Would you use this company again
No
I researched extensively before making my decision to contract with Joe at A1A. I read horror story after horror story and was very uncomfortable making my decision. I expressed my concerns and the negative reviews I had read with Joe at A1A - he said John as you know a few bad apples spoil the bunch.

Joe - you couldn't have spoken truer words.

Let me start by saying the only telephone calls made to me originating from A1A were made before the sale was closed.

My truck was scheduled to be loaded on Sept 15, 2013 and delivered to my new home in California on the 19th of September. The driver arrived on the morning of the 18th to load my truck on the hauler. During the 2 1/2 days my truck had not been picked up, I am calling Joe who is promising me over the phone that he will look in to the situation and escalate to a supervisor.

I called Rome, the dispatcher at Prestige Carriers at Joe's behest on the 21st of Sept (Sat morning) to find out when I might expect my truck. I was told by a female who answered the telephone my truck would arrive on Monday the 23rd and to have $900 in cash money order etc ready to give to the driver.

My truck was demolished along with the other vehicles on the hauler on September 19, 2013 on I-8 mm133 near Gila Bend, AZ.

Monday afternoon - no word on when my truck will arrive. I call Joe. I'll escalate this to my supervisor. So I call Rome again and he says 'yeah John - we're really sorry about your truck. Go rent yourself a car'. I asked Rome what he was talking about. Rome said 'has the broker not called you yet?'. No - they have not. I called Joe who apologized that 'your vehicle has been totaled'. This was Monday morning Sept 23, 2013

Today is October 7 now. I have still ever yet to hear from A1A or Prestige Carriers or from their insurance carriers.

The details of the accident I know only because I called the AZ DPS twho found the accident info to send me including the tow lot in Buckeye, AZ. Neither A1A nor Prestige Carriers with whom A1A trusts as one of their best vendor partners have ever called me proactively.

I cannot recommend this company but can recommend you go look for someone else.

The odds are heavily in favor of a vehicle being delivered without incident - vehicles are transported everyday without incident. Good reviews are awesome.Especially when they have little green dots beside them.

What I think really matters is how a company handles adversity when it does happen.
Overall rating 
 
0.5
Reviewed by John Gibbons October 07, 2013

Truck Was Detroyed

I researched extensively before making my decision to contract with Joe at A1A. I read horror story after horror story and was very uncomfortable making my decision. I expressed my concerns and the negative reviews I had read with Joe at A1A - he said John as you know a few bad apples spoil the bunch.

Joe - you couldn't have spoken truer words.

Let me start by saying the only telephone calls made to me originating from A1A were made before the sale was closed.

My truck was scheduled to be loaded on Sept 15, 2013 and delivered to my new home in California on the 19th of September. The driver arrived on the morning of the 18th to load my truck on the hauler. During the 2 1/2 days my truck had not been picked up, I am calling Joe who is promising me over the phone that he will look in to the situation and escalate to a supervisor.

I called Rome, the dispatcher at Prestige Carriers at Joe's behest on the 21st of Sept (Sat morning) to find out when I might expect my truck. I was told by a female who answered the telephone my truck would arrive on Monday the 23rd and to have $900 in cash money order etc ready to give to the driver.

My truck was demolished along with the other vehicles on the hauler on September 19, 2013 on I-8 mm133 near Gila Bend, AZ.

Monday afternoon - no word on when my truck will arrive. I call Joe. I'll escalate this to my supervisor. So I call Rome again and he says 'yeah John - we're really sorry about your truck. Go rent yourself a car'. I asked Rome what he was talking about. Rome said 'has the broker not called you yet?'. No - they have not. I called Joe who apologized that 'your vehicle has been totaled'. This was Monday morning Sept 23, 2013

Today is October 7 now. I have still ever yet to hear from A1A or Prestige Carriers or from their insurance carriers.

The details of the accident I know only because I called the AZ DPS twho found the accident info to send me including the tow lot in Buckeye, AZ. Neither A1A nor Prestige Carriers with whom A1A trusts as one of their best vendor partners have ever called me proactively.

I cannot recommend this company but can recommend you go look for someone else.

The odds are heavily in favor of a vehicle being delivered without incident - vehicles are transported everyday without incident. Good reviews are awesome.Especially when they have little green dots beside them.

What I think really matters is how a company handles adversity when it does happen.

Customer Information

Transport Quote or Order ID
144613
Transport Cost:
$1100

Vehicle Pick Up And Delivery

Origin State
Texas
Pickup Was
Late
Destination State
California
Delivery Was
Never

Vehicle Condition

Truck/Carrier Type
Open
Other Conditions
Damage

Overall Rating and Review

Would you use this company again
No
Whatever you do, don't use this company. They stole my credit card information and used it all over the interent. I know it was them because I use this card at most twice a year. FRAUD!!! Stay away!
Overall rating 
 
0.5
Reviewed by Orlando September 30, 2013

Credit Card Scam

Whatever you do, don't use this company. They stole my credit card information and used it all over the interent. I know it was them because I use this card at most twice a year. FRAUD!!! Stay away!

Customer Information

Transport Quote or Order ID
125589
Transport Cost:
$800

Vehicle Pick Up And Delivery

Origin State
Arkansas
Pickup Was
Never
Destination State
Idaho
Delivery Was
Never

Vehicle Condition

Truck/Carrier Type
Open

Overall Rating and Review

Would you use this company again
No
When the driver picked up my car, he told he told me that he would deliver my car to my home in Rhode
Island within 3 days and he definitely kept his word. He called me before he delivered the vehicle to confirm time of arrival at my home. He was knowledgeable and very courteous. He answered all my questions and delivered the car on time just as promised. I would definitely do this again. Great service!
Overall rating 
 
5.0
Reviewed by d delbonis May 16, 2013

Transport Of Vehicle

When the driver picked up my car, he told he told me that he would deliver my car to my home in Rhode
Island within 3 days and he definitely kept his word. He called me before he delivered the vehicle to confirm time of arrival at my home. He was knowledgeable and very courteous. He answered all my questions and delivered the car on time just as promised. I would definitely do this again. Great service!

Customer Information

Transport Quote or Order ID
Dont Know
Transport Cost:
$605

Vehicle Pick Up And Delivery

Origin State
Florida
Pickup Was
On Time
Destination State
Rhode Island
Delivery Was
On Time
Total days in transport
3

Vehicle Condition

Truck/Carrier Type
Open

Overall Rating and Review

Would you use this company again
Yes
 

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